The Call Center was released in the last beta and is currently work in progress - it's a new play mode that will feature regularly updated unique calls that aren't part of a shift, it's a way to expand the JD universe more consistently and provide alternative methods of play outside of the full shift playthru. The calls take place in the JD world but aren't necessarily interconnected or narrative driven the way a shift is. Now that the game engine is scaled and updated, and a lot of the major bugs are out I'm starting to refocus on content - finishing up the next shift and laying the groundwork for a more steady stream of stories - Let me know if you have any thoughts, feedback, ideas, etc...!
-Kyle